Order Questions

Do I need a paizo.com account to place an order?
At this time, you must have a free paizo.com account to place an order.
Mon, Jun 3, 2024 at 5:04 PM
How do I view my order history?
Go to your My Account page and click on “Order History” at the top right of the page.
Mon, Jun 3, 2024 at 5:41 PM
What does "Order Pending" mean?
As soon as your order is placed, its status is "Pending." Once we ship your order it will change to "Complete."
Mon, Jun 3, 2024 at 5:42 PM
What if my pending order is now past the shipping estimate?
While we do our best to adhere to our shipping estimates, our inventory is constantly changing based on information we receive directly from our suppliers. ...
Mon, Jun 3, 2024 at 5:08 PM
Tracking My Shipment
Most of our packages do not provide accurate, live tracking information at this time. Our standard postal delivery service (UPS Mail Innovations) involves a...
Mon, Jun 3, 2024 at 5:29 PM
How do I make changes to an order I already submitted?
You can change the address or the payment method for a pending order by clicking on the individual order in your Order History. You can make changes to ...
Mon, Jun 3, 2024 at 5:33 PM
How do I cancel an order?
To cancel an order, please contact customer service as soon as possible at customer.service@paizo.com or 425-215-1442 (Monday–Friday, 10 AM–4 PM Pacific Ti...
Mon, Jun 3, 2024 at 5:32 PM
My order hasn't arrived and I don't have tracking!
The time listed for transit is an estimated window from the postal services. These estimates are given in business days and are estimates only. If your pack...
Mon, Jun 3, 2024 at 5:35 PM
How do I return an item/package?
If your order has already been fulfilled, please contact customer service for instructions on returning items.
Mon, Jun 3, 2024 at 5:35 PM
How Do I Contact Paizo Customer Service?
You can contact us via email HERE. You can reach us via phone at +1 425.215.1442 Note that general customer service hours are Monday through Firday, 10...
Fri, May 31, 2024 at 9:29 AM